Kelly Stark Hernandez

The information below is from East Valley and is included as an example of staff training documentation. It was converted from an original Word document into this article format. We would like to ...

Table of ContentsPersonify (search, customer records, Batches, etc)Payment MethodsMembershipDay/Guest/Trial PassesYMap (ebiz)ProgramsData AnalyzerYSCPersonifyPersonify Key TerminologyMembership Ove...

Bookmarks for your BrowserY Fit App YFit App- App Setup YFit App- Class Reservations YFit App- Staff Launch Guide YFit App- Quick Reference Guide YFit App- Cannot View Schedules (Error Message Appe...

Go to SettingsSelect DevicesSelect Printers and Scanners (Wait for Search to Complete “Searching for Printers and Scanners”)Select “The Printer I want isn’t listed”Select “Shared Printer by name”En...

Personify (PGo): https://prodymcasv.personifygo.com/YMCASV-Redirect.html  Personify Test: Personify Web Login Microsoft Office 365 (Outlook, TEAMS, Office Apps): https://www.office.com/?auth=2  N...

95% of the time, the reason a person cannot view schedules in the app is due to an inaccurate email address, and/or the email address is not connected to an active YMCA membership in Personify.  F...

YMCA of Silicon Valley PartnershipsQuick Reference Guide Navigation: Active & Fit; Silver & Fit (American Specialty Health (aka ASH, AshLink) Cambie Su Vida Child Advocates of Silicon Valley (CASA)...

Start Date: 8/1/25Navigation GuideOverview of American Specialty HealthFront Desk ResponsibilityYSC Verifying Participant EligibilityYSC Selling an ASH Membership in PersonifyNationwide- ASH Member...

Best Practices for Adding a New Payment Card in PersonifyThe Multiple Ways to Save a New Payment Card in Personify Manage CCs During the Make Me a Member process Taking a Payment Update/Replace th...