1. Double check the Guest Pass's date range is current. It must have today's date included in the 7 days of the pass. 
2. Check that the Guest Pass is sold to the correct participant who is scanning-in.
3. Check what branch the Guest Pass was sold to. Guest Passes are for the branch they were sold to, only. This means if it's a Sequoia Guest Pass, they will only scan-in Access Granted at the Sequoia YMCA. At all other branches, they will scan-in as Access Denied. 

Guest Pass Policy

• A Guest Pass is for a person who comes into the branch with a YMCA member and has not had a Guest Pass at any of our branches in the current calendar year.
• A Guest Pass is free and lasts 7 days (one week). The 1st day is when they come in with the member.
• It is sold as a Guest Pass in Personify. Liability Waivers must be signed, and a picture must be taken. And a "relationship" must be created in Personify between the member, and the guest. Reminder that minors 17 and younger must have their own parent/guardian sign their liability waivers in-person.
• There is no limit to the number of guests that a member can bring in. However, each guest, can only be a guest once a calendar year (for the 7 days).
• Guest Passes are for the branch they were sold to, only. This means if it's a Sequoia Guest Pass, they will only scan-in Access Granted at the Sequoia YMCA. At all other branches they will scan-in as Access Denied. 

Click here to go back to YSV Knowledge Boost: Scanning-in with Access Denied Status