Navigation Guide

What is Fit On Health?

Personify Directions- How to Sell Fit On Health

Adding the Peerfit Market Code

Adding the Fit On Health Member ID as a Custom Demographic

Terminating Fit On Health Memberships

Nationwide- Fit On Health

What is Fit On Health?

Fit On Health is a membership benefit for individuals only.

Fit on Health is very similar to Gym Pass in that it is a "benefits platform" that employers and insurance carriers can offer to their employees/clients. 

Fit On Health goes out to companies and says, “You can offer Fit On Health to all of your employees/clients if you pay Fit On Health a certain amount of money, and then your employees/clients will receive credits to Fit On Health, and they can use those credits to join partner gyms for a highly discounted rate, as a benefit for working for you/having your insurance.”

The YMCA of Silicon Valley is a participating gym with Fit On Health, which means employees/clients who have Fit On Health provided by their employer/insurance can choose to work out at The Y and participate in Y programs.

Fit On Health may work with several insurance companies on their end. We don't have a full list, but we know that Alignment Insurance is on of them. We don't have a partnership with these insurance companies directly, and they will have to go through Fit On Health.

How to Sell Fit On Health in Personify

Both Front Desk and YSC can sell these memberships. 

Quick/condensed Personify Directions:

• Package Subsystem
• Individual Membership only. Either one Youth, or one Adult, or one Senior.
• Add the Market Code "MBRG-PEERFIT" to both the join fee and dues line.
• Add a Custom Demographic "Member Partner ID." Paste/type in the comment box their Fit On Health Member ID. Front desk staff need to request this number from the member. YSC finds this number in a Zendesk ticket. 
• Front desk should: Take their pictures, have them sign the Liability Waivers, and go over the scan-in process

Detailed Personify Directions:

1. Open or create a customer record in Personify. Reminder that Fit On Health memberships are for individuals only.
2. Click on the Profile Info Tab at the top of the page.
3. Choose Name Information
   • 
4. Click the pencil  on the top right of the page.
5. Add the Nickname "Fit On Health" and Save
   •  
6. Select the ‘Actions’ button on the top right of the page.
7. Select Make Me a member.
   • 
8. Take a picture of the member immediately on this page by clicking the camera symbol on the profile picture.
9. Select the Branch, Package Subsystem, and Membership type (Individual only) that matches what the Fit on Health app says the employee purchased.
10. Member Age Verification
    • Edit the Birth Date by selecting the pencil on the right side of the section. Make sure to click Save when finished.
11. Emergency Contact
    • Select the pencil to the right of the section. Add the Emergency Contact’s Name, Relationship, and Phone Number. Make sure to click Save when finished.
12. Facility Access Card
    • Add a regular YMCA facility Access # (this is different than Wellhub where you add their app barcode # here)
13. Payment Information: Leave Blank
14. Select the Monthly Draft Date of either the 3rd or the 20th of every month.
    • If the draft date is left blank, the system will automatically select the next draft date. 
15. Customers Sharing this Membership:
    • Reminder that Fit On Health is for individual memberships only.

16. Select Continue to Order Entry in Order to add the Peerfit Market Code

17. Scroll to the bottom of the page and check the boxes on the left of Line 2 (the MBR Enrollment line) and Line 3 (the Membership Dues line)
    •  
18. Work with Selected Lines (directly above on the right side): Choose Make Program Decisions from the drop-down options and click Go 
19. Click the down arrow on Apply Discounts and Coupons
20. Click Advanced to the right of Market Code (on the right side)
21. Type “Peer” in the Description box and click Search.
22. Find the Market Code: MBRG-PEERFIT Peerfit Member. Highlight the line and click Select, or simply Double Click 
    • Reminder that Fit On Health used to be called Peerfit and the Market Code hasn't been updated by IT yet.
23. Click Save at the bottom of the page. 
24. If done correctly, the Balance Due Today should be $0
25. Select Place Order and you can exit out of the tab.

26. Now it's time to add the Fit On Health Member ID as a Custom Demographic.

27. Go to the summary page, click on the Profile Info Tab, and choose Demographics.
    • 
28. Scroll down to the Custom Demographic section and select 
29. From the Demographic and Sub Demographic dropdown selection choose Member Partner ID 
30. In the Comments section type their Fit On Health Member ID that they should provide you with.
31. Done!

Terminating Fit On Health Memberships

We receive an email from Fit On Health in Zendesk that is labeled "A membership is cancelled."

In the body of the email it tells you who the membership is for and the last day of membership:

1. Find them in Personify
2. Terminate them like a normal membership
3. Full-Line item Details: 
   • Fulfill Status (on the right): Change from Active to Terminate-At-End
   • Rate Code (on left under Pricing Details): Change from Monthly to Terminating Monthly
   • The last day of their membership should be the date that is listed in the body of the email. In the example above, their last day of membership is 6/1/2024.

Nationwide- Fit On Health

(As of September 2025)

YES Fit On Health members CAN use Nationwide.

The Escalation Team finally has access to the Nationwide usage report, which means we will still be paid if a Fit On Health member uses other YMCAs.