Navigation Guide

What is Wellhub?

Wellhub is for individuals, not families

On the First Visit to the YMCA

What the Wellhub app looks like

Personify Directions: How to Sell Wellhub Membership

After the First Visit

Nationwide- Wellhub

What is Wellhub?

Wellhub gives employees unlimited access to gyms, studios, classes, training, and wellness apps- all in one benefit.

Wellhub goes out to companies and says, “You can offer Wellhub to all of your employees if you pay Wellhub a certain amount of money, and then your employees will have access to the Wellhub app, and they can join gyms for a highly discounted rate, as a benefit for working for you.”

The YMCA of Silicon Valley is now on the Wellhub app, which means employees who join the Y through Wellhub provided by their employer can choose to work out at The Y and participate in Y programs.

Wellhub is for Individuals, Not Families

As a company, Wellhub offers to add family but the contract they have with the YMCA of Silicon Valley is for individuals only. We sell Wellhub memberships as a package individual membership based on their age. One Young Adult, One Adult, or One Senior. 

Wellhub- On the First Visit Process Breakdown

1. The Wellhub member will arrive at the YMCA and open the Wellhub app on their phone, which has geo-location, and selects “check-in” which populates a barcode and today’s date.
2. The Wellhub member must vocalize to our front desk that they are a Wellhub Member and show the front desk their app with today's date.
3. After verifying today's date and that the person checked into the app, the front desk adds the person into Personify. Takes their picture, has them sign the Liability Waivers, and adds their Wellhub barcode number as their Personify Facility Access number.
4. Follow the Personify Directions below. 

What the Wellhub app looks like

Personify Directions- How to Sell Wellhub Membership

Both Front Desk staff and YSC can sell Wellhub memberships, though it will typically be Front Desk Staff.

Quick/Condensed Personify Directions:

• Sell a package individual membership based on their age. One Young Adult, One Adult, or One Senior.  As a company, Wellhub offers to add family but the contract they have with the YMCA of Silicon Valley is for individuals only.
• Add the Market Code "MBRG-GYMPASS" to both the joining fee and dues line.
• Add their Wellhub barcode number as their Personify Facility Access number.
• Take their picture and have them sign the Liability Waivers. 
• Tell them every time they come to the Y, they have to check in on their phone, and then show the front desk the screen. Front desk is looking for today's date to make sure it's not a screenshot.
• After they show the front desk that they just checked in on their phone, they can scan in using our scanners. We get paid per scan-in by Wellhub. 

Detailed Personify Directions:

1. Open or create a customer record. 
2. Click on the Profile Info Tab at the top of the page.
3. Choose Name Information
   • 
4. Click the pencil on the top right of the page.
5. Add the Nickname "Wellhub" and Save
   •  
6. Select the ‘Actions’ button on the top right of the page.
7. Select Make Me a member.
   • 
8. Take a picture of the member immediately on this page by clicking the camera symbol on the profile picture.
9. Select the Branch, Package Subsystem, and Membership type that matches what the Wellhub app says the employee purchased. One Young Adult, one Adult, or one Senior. Wellhub does not sell family memberships (change from previous practice)
10. Member Age Verification
    • Edit the Birth Date by selecting the pencil on the right side of the section. Make sure to click Save when finished.
11. Emergency Contact
    • Select the pencil to the right of the section. Add the Emergency Contact’s Name, Relationship, and Phone Number. Make sure to click Save when finished.
12. Facility Access Card

    • Add in the Barcode # from the Wellhub app as the Facility Card Number. Add the branch and today's date as well and make sure to click Save when finished.

13. Payment Information: Leave Blank
14. Select the Monthly Draft Date of either the 3rd or the 20th of every month.
    • If the draft date is left blank, the system will automatically select the next draft date. 
15. Customers Sharing this Membership: Skip since this should be a single membership.
16. Select Continue to Order Entry
17. Scroll to the bottom of the page and check the boxes on the left of Line 2 (the MBR Enrollment line) and Line 3 (the Membership Dues line)
    •  
18. Work with Selected Lines (directly above on the right side): Choose Make Program Decisions from the drop-down options and click Go
19. Click the down arrow on Apply Discounts and Coupons
20. Click Advanced to the right of Market Code (on the right side)
21. Type “Gym” in the Description box and click Search.
22. Find the Market Code: MBRG-GYMPASS GymPass Member. Highlight the line and click Select, or simply double-click 
23. Again, click the down arrow on Apply Discounts and Coupons
24. Ensure the GymPass Market Code is showing and add the Discount Reason on the left side.
25. Discount Reason: Choose MBR- Approved Promotion from the drop-down options.
26. Click Save at the bottom of the page. 
27. If done correctly, the Balance Due Today should be $0
28. Select Place Order
29. To see the completed membership, go to the summary page and refresh.

Wellhub After the First Visit

1. Each time the Wellhub user uses the Y, they need to check-in on their Wellhub app, then show the front desk their screen so that we can look for today's date. They need to do on every visit to the Y.
2. Wellhub pays the YMCA for each visit (scan-in) to the Y, up to a limit of 10 visits per month. Any visits after 10 will not be paid, but they can continue to use the facility.

Nationwide- Wellhub

(As of September 2025)

YES Wellhub members CAN use Nationwide.

The Escalation Team finally has access to the Nationwide usage report, which means we will still be paid if a Wellhub member uses other YMCAs. 

What is Wellhub?

On the Wellhub Member's First Visit to the YMCA

What the Wellhub App Looks Like