Kelly Stark Hernandez

Navigtor   Why Might Someone Scan-in Access Denied while on a Trial Pass? 7-Day Trial Policy Types of Trial Passes How to Register for a Trial Pass- Online How to Register for a Trial Pass- Staff M...

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The latest membership order shows a past date range The latest membership order shows Suspended Status The latest membership order shows Proforma Status There is a Duplicate Account and t...

Why Would the Most Current Membership Order Have a Past Date Range? This could happen for a variety of reasons: The membership dues could have been paid too late for the membership to Renew on its...

Have you ever seen this red Access Denied border but with an Approved Accompanying Adult banner at the top?  Here is better view of the banner: This banner is signifying that this person is allo...

You've already ruled out all troubleshooting options trying to figure out why someone is scanning-in Access Denied, and still cannot figure it out.  If the person is in front of you and is willing ...

When someone scanned-in access denied and you discover they scanned in on a duplicate account that does not have membership: Send a ticket to the YSC to merge accounts. Let them know which account...

No Access Members are not allowed entry into the YMCA.  Since 2023 we have required thorough Contact Trackings on No Access Memberships that give information pertaining to the No Access, along wit...

What is Proforma? Proforma is a non-active status to an order. Think of Proforma as an online shopping cart; you added the item to your cart but never purchased it.  How is a Proforma Order Created...