- Double check the Guest Pass's date range is current. It must have today's date included in the 7 days of the pass.
- Check that the Guest Pass is sold to the correct participant who is scanning-in.
- Check what branch the Guest Pass was sold to. Guest Passes are for the branch they were sold to, only. This means if it's a Sequoia Guest Pass, they will only scan-in Access Granted at the Sequoia YMCA. At all other branches, they will scan-in as Access Denied.
Guest Pass Policy
- A Guest Pass is for a person who comes into the branch with a YMCA member and has not had a Guest Pass at any of our branches in the current calendar year.
- A Guest Pass is free and lasts 7 days (one week). The 1st day is when they come in with the member.
- It is sold as a Guest Pass in Personify. Liability Waivers must be signed, and a picture must be taken. And a "relationship" must be created in Personify between the member, and the guest. Reminder that minors 17 and younger must have their own parent/guardian sign their liability waivers in-person.
- There is no limit to the number of guests that a member can bring in. However, each guest, can only be a guest once a calendar year (for the 7 days).
- Guest Passes are for the branch they were sold to, only. This means if it's a Sequoia Guest Pass, they will only scan-in Access Granted at the Sequoia YMCA. At all other branches they will scan-in as Access Denied.
- The Guest Pass and the 7-Day Trial, are two separate products, sold separately in Personify. If one has already been sold this calendar year, and the person is requesting the other product in the same year, staff should get branch leadership approval. Which means with approval, in one calendar year, a person can have BOTH a free Guest Pass for 7 days, AND if they are interested in joining, can also have a free 7-Day Trial pass.
Click here to go back to YSV Knowledge Boost: Scanning-in with Access Denied Status
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