Most Up-To-Date Membership has a Past Date Range

Why Would the Most Current Membership Order Have a Past Date Range?

This could happen for a variety of reasons:

• The membership dues could have been paid too late for the membership to Renew on its own. This occurs when that order was previously Suspended due to non-payment, and then the person paid for it (online or via staff) however the membership was not manually Renewed by staff like it should have been. So the membership stayed with the old date range and is not currently active. Read below for what to do in this case.
• Or the membership could still be active but someone else is the Bill-To or the main participant. If you see a membership with a past date range then at some point this person was the Bill-To or the main participant but now they no longer are. If the membership was transferred, use these Directions.
• Rarely, but another reason the most up-to-date membership has a past date range is because a staff terminated it incorrectly, so it will not renew but it also doesn't say Terminated Status. You would see this by clicking the pencil in the order and looking if the Rate Code says Terminating Monthly. *Front Desk staff are not allowed to Terminate memberships, only YSC should Terminate Memberships. 

What Should Staff Do When the Most Current Membership Order has a Past Date Range

Look at their Facility Access Scans to see if they have been using the Y with Access Denied status for past months. They must pay for any months that they had a scan-in. Feel free to ask your Director or the YSC for advice when needing to know how to proceed. 

• • The decision may be that we'll charge this person for all months that weren't paid for, up through this current month. 
  • Or less commonly it could be that your Director wants us to sell them a new membership and not charge any missing fees. You should write to the YSC to waive the past-due balances (must have Director approval).

Click here to go back to Topic of the Week: Access Denied