Scanning-in Access Denied but Cannot Figure Out Why

You've already ruled out all troubleshooting options trying to figure out why someone is scanning-in Access Denied, and still cannot figure it out. 

If the person is in front of you and is willing to wait:

• In Teams Front Desk/YSC chat, ask for YSC help.
• Then send the YSC staff who responds a private message (pm) asking why the person is Access Denied.
• Send the YSC staff the name and customer ID of the person. 

If the person is not willing to wait:

• Verify their accurate contact information and put it in their Personify account.
• Leave a detailed Contact Tracking on their account letting staff know that this person scans-in denied access and you are investigating why.
• Then send a ticket to the YSC asking why the person is denied access. 
• When the YSC responds to the ticket, you should add the findings as a new Contact Tracking on the Personify customer record.
• Connect with the member if the YSC did not.   

*You may be allowed with Director permission to let the person in to work out while you investigate the situation, but they should be directed to check back into the front desk on their way out. There is a high probability for the person to completely forget, so only do this with Director permission.

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