Suspended Membership – YMCA of Silicon Valley

What is a Suspended Membership Order?

A suspended membership means that the membership is not active due to money being owed to it.

No Draft Card was attached to the Membership, so when the Draft ran the membership went into Suspend Mode.
Or the person's payment declined when the Draft ran so the membership went into Suspend Mode.

Look at the Date Range of the Suspended Membership. It could be a current membership cycle or it could be a past date range.
Money should be collected on the Suspended Membership order.
After you have taken the payment on the Suspended Membership order, that membership cycle will activate. Look at the date range of the now active order.
- If the data range is current, then skip to Step 4.
- If it is a past date range then you and your Director will need to make a decision on how to proceed.
  - It could be that you decide to Renew the membership and take the payment for that month repeating that process until you get to the current up-to-date membership cycle.
  - Or it could be that your Director approves to take the payment on the Suspended Membership order only. And then sell them a new membership using the Package Subsystem (includes the Join Fee) starting from today. You can create a ticket to the YSC to assist with all of this.
Don't forget to attach a Draft payment card to the membership. which may mean you need to ask them to give you a new payment card and add it in Managed CCs twice (once as a Draft, and once as a regular card), and then attach it to the membership. The YSC can help attach it, in the ticket just tell us the card type and last 4 digits.